Email us anytime
You may email a Rock Avenue Bow Ties Sales Associate 24 hours a day, 7 days a week. Emails will be responded to within 24 hours during regular business hours from Monday thru Friday from 9am – 5pm Central Standard Time.
Returns and Exchanges
For all information regarding your return or exchanges visit our return policy.
Frequently Asked Questions
If the question you have isn’t covered in one of the topics above, take a look through our list of FAQs.
Rock Avenue Bow Ties
What neck size do Rock Avenue bow ties fit?
The bow ties come with an adjustable band with attached bow-tie clasps that fits a 14.5” up to a 20" neck.
How long does it take to receive a bow tie once ordering?
We ship all domestic orders via USPS priority. Please allow 7-10 business days for processing and shipping. If you can’t resist and need to rock our bow ties sooner email us at email@example.com and we will get it done.
Do you ship internationally?
Yes! Just select the option during checkout.
U.S. Post Office International Priority Mail $24.95. Please allow 10-14 days from time of purchase.
U.S. Post Office International Express Mail $49.95. Please allow 5-7 days from time of purchase.
All Other Countries
U.S. Post Office International Priority Mail $44.95
U.S. Post Office International Express Mail $59.95
Terms and Conditions for International Shipping
We can’t guarantee that your shipment won’t be delayed with your country’s Customs Office. Please also note that the recipient is solely responsible for payment of GMT, customs/brokerage fees or import duties, if any. This is out of our control.
If you fail to claim or pick-up your order, or you fail to pay brokerage or duties, then you are implicitly authorizing us to charge your credit card for the shipping cost to have return the order to us ($24.95 for Canada or $44.95 for all other countries.) If you then want the order shipped again, you will be responsible for paying the additional shipping charge.
How much does shipping cost?
U.S. Post Office – Priority Mail $7.95. Your shipping method will arrive in approximately 3-5 business days. Please note that delivery times are not guaranteed for this shipping option.
U.S. Post Office – Express Mail $29.95. This shipping option is guaranteed by the next business day. REMEMBER orders aren’t shipped until the next business day.
Please allow 7-10 business days for order processing and shipping. Shipping times vary based on shipping method selected. ALL order are shipped out the following business day.
Once your order is placed, you will immediately receive an Order Confirmation email. On the next business day, you will receive a second email with your tracking number.
When will my order be shipped if I placed my ordered on the weekend?
Weekend orders will be shipped on the following Monday
Is it possible to have my order shipped today?
In the event that you need your order shipped out today and not the next business day, call us at 504-300-9818 or email us at firstname.lastname@example.org and we will do our best to accommodate you.
What is your return policy?
Customer Satisfaction is our top priority. If for some reason you’re not happy with the style once you receive it, you’re welcome to return for store credit as long as it is unworn and in sellable conditions. Which mean free of stains, odors and etc.
Items can be returned or exchanged within 14 days after you receive them. Buyer must pay return shipping. For more info visit our return policy.
Where are these bow ties made?
All bow ties and pocket squares are made domestically in the great city of New Orleans.
What if it gets dirty?
Bow ties can be hand washed with cold water and ironed with low heat once they air dry. When in doubt dry cleaning is always best.
Are Rock Avenue Bow Ties sold in stores?
Yup, check out our store listings!
We will gladly exchange or return item(s) received within 14 days of date of shipment delivery, provided the item(s) are unworn, unwashed and with all original tags attached. All exchanges will be sent out via standard shipping. If you require express shipping, please contact us to make arrangements. Allow one to two weeks for return processing on all in stock items. You will be notified via e-mail if a requested item is back-ordered.
If you have any other questions please contact: email@example.com
PLEASE NOTE: All sales are final. Refund will only be available for defective items or items damaged during shipping.
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